Frequently Asked Questions
Everything you need to know about shopping with Canapuff EU
What is the typical shipping time for orders within the EU?
We typically process orders within 24 hours. Standard shipping within the European Union usually takes 3 to 5 business days depending on your specific location.
How can I return an item that doesn't fit?
We offer a 14-day return policy. Items must be unworn, with all original tags attached. Please contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you offer international shipping outside of Europe?
Currently, Canapuff EU focuses on serving customers within the European Union to ensure the fastest delivery times and lowest shipping rates, though we plan to expand globally soon.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We partner with manufacturers who prioritize organic cotton and recycled materials to minimize our environmental footprint.